HelpMeRepair.com
HelpMeRepair.com
Any phone, anywhere
FAQ's

Frequently Asked Questions (FAQ's)

Q: What types of devices do you repair? 

A: We specialize in repairing iPhones, iPads, tablets, and Androids. We have most iPhone parts in stock, but for Androids, due to the huge variety of devices, we may have to order a specific part when requested.


Q: How long does it take to repair a device? 

A: The repair time depends on the problem and can vary. iPhone screen replacements typically take around 30 minutes, while Android screen replacements can take between 30-90 minutes. Other repairs such as iPhone battery replacements and aux/charging port replacements typically take between 30-60 minutes.


Q: Do you come to the customer's location for repairs? 

A: Yes, we bring everything with us and repair your device in our repair van.


Q: Do you repair water-damaged devices? 

A: Yes, we are partnered with another repair shop that specializes in motherboard repairs and can try their best to fix water-damaged phones.


Q: Do you bypass the iCloud lock or unlock phones? 

A: No, we cannot unlock iCloud or password-locked devices at this time.


Q: What is your lifetime guarantee? 

A: Our lifetime guarantee covers any defects with the replacement part. If your replacement part has a defect, we will replace it at no cost to you. However, it does not cover any physical or water damage.


Q: How do I contact you if I have further questions or concerns? 

A: You can reach out to us directly through our Contact Us page or by texting us at 650-271-5433.